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Frequently Asked Questions about ski insurance
Booking your Ski insurance Policy
Can I book ski insurance safely online?
If I book ski insurance online, what do I receive?
Can I book last minute?
Can I print my documents having booked online?
Do I get an invoice?
I am already abroad, will you cover me?
At what time of day does my policy start and end?
Cover and Claims
I have a 'Family annual multi-trip' policy - are my children covered if we go on separate holidays?
One of the persons to be covered on the policy has an existing medical condition, can I still have cover under your policies?
What should I do if any of my personal belongings are stolen or lost?
Will the policy cover me for taking part in dangerous sporting activities?
If I have a winter sports insurance policy, can I ski or snowboard off-piste?
If the runs are closed in my resort, can I claim for not being able to ski or snowboard?
How do I make a claim?
Others
Who are my insurers?
Are you regulated and authorised by the FCA?
What type of policy do I need?
Maximum age of cover?
How do you define a couple?
What happens if, after reading my policy document, I don't think it is suitable?
Do I need to take my policy documentation with me when travelling abroad?
What if I have a medical emergency when I'm on a trip?
What is an EHIC form and when do I need it?
What if I discover that I am pregnant and I have your policy?
Administration
I want to upgrade from a single trip to an annual policy, can I?
I bought the wrong cover, do I get charged an admin fee to amend?
I bought the cover in error, when do I get my refund?
What does the 14 day cooling off period mean?
How long before I received my posted documents?