feefo feedback compare prices
feefo logo

We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2020 we were delighted to be awarded the  Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more

 

Read our Ski insurance reviews?


Product: Ski Insurance | Rating: Good
Customer comment: Have used them for the past few years, the cover included is good as is the price. They offered me a discount this time but I had to phone them to get it, however, and this is why I gave a 2 star rating, they couldn’t give me a price there and then and would phone back. I phoned twice but they did... Read more
Support team reply: Thanks for your feedback, please note that I have tried calling to advise that we have on several occasions, attempted to call but were unable to leave a message and all calls were terminated after a short ring period.

We have had a look at your voice recordings and can see that your first call came in on a Saturday evening at 18.05. The staff member who dealt with was unable to complete the renewal as your request for a policy generated an on screen message saying that you required a bespoke quote and this required referral to the main team.

The second time you called the message you gave to the staff member was different and made reference to getting a cheaper price as you had an email that said you were entitled to a bespoke price.
Please note the price you had on screen and which the agent had were identical and both had been discounted because you were a repeat client but having been advised by you that you had an email advising you were entitled to a bespoke quote, she then elected to refer as they have no control over pricing.
Please note each time the team were passed a message they did try to call but without the ability to leave a message they were unable to proceed.

I am pleased that in the end you renewed and I am sorry for any confusion that may have occurred but be assured you have been offered the correct price as a loyal returning customer.

Having investigated your complaint we can see that the staff who answered your two calls did so in a polite and professional manner and subsequent attempts that were made to contact you ended unsuccessfully with no chance to leave a message. I hope upon reflection you will review your Feefo rating and reevaluate your score as this does affect what customers think.

Product: Ski Insurance | Rating: Excellent
Customer comment: Knowledgeable and helpful Read more
Support team reply: Thank you for taking the time to share your feedback and for giving us a 5* rating.

We are delighted to know that our team were on hand to assist, providing you with knowledgeable and helpful service.

We wish you safe travels in the meantime.

Product: Ski Insurance | Rating: Excellent
Customer comment: Worked well, but extent of covid 19 cover is very disappointing.. Read more
Support team reply: Thank you for sharing your feedback.

In accordance with the current pandemic, we are not providing cover if you become ill with covid-19 prior to travel but are covering you medically if you travel abroad and are unlucky enough to catch it.

We do find ourselves in unprecedented times and as more information becomes available, we along with all insurers will aim to provide more comprehensive cover to our travellers.

We appreciate your time and understanding.

Stay safe in the meantime.

Product: Ski Insurance | Rating: Excellent
Customer comment: Friendly,helpful and professional Read more
Support team reply: Thank you for taking the time to share your feedback with us and for giving us a 5* rating. We are happy to know that our team were on hand to assist, providing you with friendly, helpful and professional customer service.

Have a great rest of your day in the meantime.

Product: Ski Insurance | Rating: Excellent
Customer comment: I was impressed by the medical staff and the price of the combined cover considering. my age Read more
Support team reply: Many thanks for your feedback and for the comments about how your medical screening was processed.

Sadly, health does play a part in assessing risk and we try to do this a quickly and as sympathetically as possible to ensure that the correct cover is in place.

I am pleased that you were able to get cover you required and at a price that you were happy with.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: What a delight to have someone listen and give me clear advice on how to deal with the fallout from coronavirus. Excellent and made dealing with Crystal so much easier Read more
Support team reply: Our approach has been to reach out to clients on the phone when they have emailed us and to provide as much support as possible in dealing with what has been an unprecedented situation.

ABTA and ATOL tour operators have an obligation to repay your monies in full within 14 days of cancellation but they have been encouraging clients to claim on insurance, rebook or to accept credit notes.

I am pleased we were able to help you in getting a satisfactory resolution to your holiday with it being repaid in full


Product: Ski insurance | Rating: Excellent
Customer comment: We sought renewal of our multi trip cover and received advice on our policy needs. Efficient and helpful service. Read more
Support team reply: Thanks for your feedback and I am pleased that you found the process efficient and the staff helpful

Stay safe for now and safe travels in the future

Product: Ski insurance | Rating: Good
Customer comment: seems expensive Read more
Support team reply: Thanks for your feedback.

The cost of a policy is determined by a number of factors including age, destination and the levels of cover and I note that you were offered a number of more cost-effective solutions online but choose the Gold policy and then added extra cover for up to £3000 of electronic gadgets.

If the price had been an issue you could have saved up to 50% with one of the other policies but with the downside of reduced levels of cover.

All of our policies for senior skiers are very keenly priced and all include off-piste as standard within resort boundaries and have a very generous approach to pre-existing medical conditions.

I am sorry that you felt the cover seemed expensive and I recommend in future calling so that a Team member can fine-tune the insurance to meet your expectations of both cover and price.

Product: Ski insurance | Rating: Excellent
Customer comment: The service I received has second to none. I had some questions that I asked via the chat facility and David who I was speaking to answered all my questions and told me exactly the cover that was perfect for me and my family. Keep up the good work Read more
Support team reply: Many thanks for the glowing report on how your chat was handled.

I am pleased that everything was clearly explained and that you were able to make an informed buying decision with regards to a ski insurance policy that was right for you and your family.

Safe travels

Product: Ski insurance | Rating: Excellent
Customer comment: Easy peasy to sort out Read more
Support team reply: Great to hear that we made it all so easy for you.

Safe travels

Product: Ski insurance | Rating: Excellent
Customer comment: Clear and helpful advice from medical screening. Read more
Support team reply: Many thanks for your feedback and I am pleased that our medical screening team were able to clear you for your upcoming trip.

Safe travels

Product: Ski insurance | Rating: Good
Customer comment: Yes this is a good service in that you can choose to have just ski cover without baggage but like all insurance companies I feel a little bit aggrieved in having to pay so much because of my age. I'm a fit and healthy 72 year old with no medical problems and am not prescribed medication but my premium... Read more
Support team reply: Thanks for the feedback and for highlighting how adaptable our cover is in providing you options to cover only what is important to you especially as you seek to make the cover as economic as possible,

Safe travels

Product: Ski insurance | Rating: Good
Customer comment: Website easy to use showing different Ski insurance levels at competitive prices.
An easy process even with a long term illness
Read more
Support team reply: Thanks for your feedback and for noting how the cover was available with medical screening for a long term illness.

Stay safe and I hope your trip passes without incident

Product: Ski insurance | Rating: Excellent
Customer comment: Easy and quick to do Read more
Support team reply: Thanks for the 5 Star and the complimentary note on how quick everything was to do online.

Safe travels

Product: Ski insurance | Rating: Good
Customer comment: I cannot coment on your service at this stage as I have not had cause to claim. However, the online purchase process was simple and comprehensive. Read more
Support team reply: Many thanks for taking the time to review us before your trip started and I am pleased that you found everything straight forward.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Yes Read more
Support team reply: Thanks for the feedback and the comment,

I hope you have a great ski trip

Safe travels

Product: Ski insurance | Rating: Excellent
Customer comment: Time and care taken to take all details for slightly complicated cover with number of ski days and additional medical cover required. The most flexible insurance I found to deal with this and the rate accepted reflects good value for an annual policy Read more
Support team reply: Many thanks for the 5 Star review

We find that customers today demand a high degree of personalisation when it comes to insuring their upcoming trips and I am pleased that you were able to find an annual policy with 31 days winter sports cover that also included your pre-existing medical conditions and an upgrade for additional electronic devices at a sensible price.
Safe travels in the year ahead

Product: Ski insurance | Rating: Excellent
Customer comment: They dealt very well with my medical condition statement; they listened to me and were patient. Read more
Support team reply: Thanks for your comments about your experience when doing the medical screening process.

We feel it's important to ensure that customers are comfortable and at ease when discussing pre-existing medical conditions and I am pleased that we were able to cover you fully for your upcoming trip

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Called and they were so reassuring about where I stood with regard to the coronaviris outbreak

Gave me clear advice and put my mind at ease

Thanks
Read more
Support team reply: We are getting a lot of calls from travellers such as yourself who need some reassurance about their upcoming trips.

I am pleased that the Agent took the time to read through the policy wording and highlight to you the levels of cover that were applicable to your situation and I hope your trip passes without incident.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Used for the second time. Efficient service Read more
Support team reply: Many thanks for coming back.

We hope you had a great trip

Product: Ski insurance | Rating: Excellent
Customer comment: Quick , Simple ,
All set out for a pick of your choice
I just went for the highest price as I don’t wanna be without the highest quality cover
Read more
Support team reply: Thanks for your 5-Star feedback and I agree the Black policy does have great levels of cover and a very low excess.

Safe travel and I hope you won't need to find out how good the cover actually is

Product: Ski insurance | Rating: Excellent
Customer comment: I have not got the documents through yet. Nor has the money left my account. Read more
Support team reply: Thanks for taking my call and I am pleased that we were able to find the email that had strayed into a spam box.

As to the payment, I can confirm this has been taken but as to how long it takes to show on your statement, I cannot say as that is something for your Bank/Card provider to answer.

I hope that having chatted through what happened you will see that the 2 policies were delivered on time and would consider adjusting your Star rating as these do affect peoples judgement of our service levels

Kind regards

Product: Ski insurance | Rating: Excellent
Customer comment: Excellent service - clear and precise and prompt advice re previous medical history and good cover at competitive cost Read more
Support team reply: Thanks for comments regarding the service levels you received and I am pleased that the advice you obtained was both clear and prompt.

I hope you have a great trip

Safe travels

Product: Ski insurance | Rating: Excellent
Customer comment: Straight forward easy to use process. Cover including sensible off piste within resort boundaries exactly what i was looking for at a reasonable cost. Read more
Support team reply: From the feedback we receive from clients, it seems that many other insurers will only cover you on a marked ski run and if you stray even a few feet off the line you will be no longer covered.

Our policies take a much more practical line but at all times you must obey the local area rules and avoid areas cordoned off or considered unsafe.

Thanks for the 5-Star review and I hope your trip passes without incident.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: I have used skicover for many years. Efficient, friendly service...I don't even consider elsewhere. Read more
Support team reply: Hard to say anything other than thank you for showing such loyalty.

It's gratefully appreciated.
Safe travels

Product: Ski insurance | Rating: Excellent
Customer comment: Your have simplified your website. Easy quick reliable safe. Thank you. I have been using you for several years. This was next experience yet! Well done. Read more
Support team reply: Thanks for noting the changes to the mobile website and I agree we have worked hard to ensure the style is easy to use and the results, when presented, have links to everything you need to make an informed decision.

I hope you have a great trip and we look forward to welcoming you back the next time you go skiing.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Offered full snowmobile cover which most don't Read more
Support team reply: Thanks for the feedback about going snowmobiling, it's one of over 100 different winter sports activities we can cover from a leisurely reindeer sleigh ride to ice climbing and ski acrobatics.

If you can think of it, I am sure we can cover it.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: The online chat was great to have there wihile i was doing my quote. any questions i had were answered straight away. Read more
Support team reply: Thanks for your feedback and for acknowledging the quick response you received when using the online chat facility and I am pleased we were able to answer your questions to your satisfaction.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Explained well and understood my requirement Read more
Support team reply: Thanks for taking the time to give us a 5-Star rating and I am pleased that having understood the type of cover you needed, the levels of cover and exclusions were carefully explained to you.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Easy to use, good cover at a good price Read more
Support team reply:
Product: Ski Insurance | Rating: Excellent
Customer comment: Friendly stalf take time to understand your requirements, you don't feel rushed, I Found them very helpful, Read more
Support team reply: Thanks for taking the time to tell us about your experience when booking your ski insurance over the phone.

Our approach has always been to ensure that no questions are left unanswered and that clients understand exactly what cover they are buying as this ensures that travellers are confident that they have the right cover for their journey.

Safe travels and we look forward to helping you again soon

Product: Ski Insurance | Rating: Excellent
Customer comment: Easy to arrange Read more
Support team reply: Thanks for the 5-Star review and I am pleased we were able to help you out just before your departed on your trip.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: everything Read more
Support team reply: Thanks for the feedback and we are pleased that everything was 5 star

Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: Good service with easy-to-use online form to fill in, including on a mobile phone. I was a little unclear on the differences between the various policy options that were available. But the process overall worked very well, with easy questionnaire, payment, receipt and so on. Read more
Support team reply: Thanks for your feedback.

We have set out to provide a buyer with all the information they require in order to make an informed decision on the results page of our website but the smaller screen size makes this a more difficult task when compared to a pc or tablet.

Now in order not to overwhelm a user with a lot of information we have subdivided this content under each policy and it does require a user to click on the buttons to view the levels of cover, the excess, the policy wording and the list of activities.

Our policy has always been to be open and upfront about the cover and if you were to repeat the purchase you see how we have sought to do this.

I am pleased everything else went well and I hope you have a safe trip.

Product: Ski Insurance | Rating: Good
Customer comment: You supplied cover last year so I decided to use you again, I spoke to Raoul first who dealt with me the previous year and he was friendly & helpful with my enquiry, I had to get some medical info for you and when I called back the gentleman I spoke to was a bit more to the point and didn’t really want... Read more
Support team reply: Thanks for your feedback and I can assure you that having listened to the call recording the Agent who dealt with you was precise and to the point and was not in a hurry

When he picked up the call he was immediately made aware that you had been referred to medical screening and that all that was required from him was to complete the quote that had been given to your earlier. and take payment, which he did within a few minutes.


I am pleased that overall you found the service helpful and I wish you safe travels




Product: Ski Insurance | Rating: Excellent
Customer comment: I have used Skicover year after year and have always been confident in the company. Read more
Support team reply: Many thanks for your continued support and we are delighted we are your first port of call when looking for ski insurance

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: The only insurance I could find that would cover getting you off the slopes if injured. Easy to use website. Read more
Support team reply: Thanks for the feedback and for noting that slopeside rescue following a ski accident is covered as standard and covers helicopter rescue as well if it's deemed medically necessary.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Really helpful on both live chat on the website and online when buying the policy.
Best price I could find for family cover for 45 days of winter sports in a year.
Read more
Support team reply: Thanks for the review and the 5-Star rating

Remember as well that by upgrading the number of ski days on your annual policy you have also doubled the maximum trip length from 31 to 60 days per trip.

Great for those who have second homes and who travel regularly

Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: Great comprehensive family cover that I hope we won’t need Read more
Support team reply: Thanks for the feedback and we hope that the 3 of you have a great holiday

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Great online service, very simple and easy to use, no long list of stupid questions like other insurance providers, would recommend to friends & family. Read more
Support team reply: Thanks for your reply and I agree we try to keep things short and to the point but it's never at the expense of accuracy.

Thanks for the 5-Star rating and we hope you have a great trip

Safe Travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Provided what I required, However, this service can only be realistically reviewed if I was required to make a claim !!! Read more
Support team reply: Thanks for the feedback and I hope your holiday goes without a hitch and that you don't need to find out how efficient the claims process is

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: The ski cover offered was clear and easy to understand and was good value for money yet provided cover for all eventualities . Good communication and gave me confidence in them
Luckily their services werent needed but I would consider using them again in simular circumstances
Read more
Support team reply: Delighted to hear that your trip passed without incident and that you were able to clearly understand what cover you were afforded when buying online.

We look forward to helping again and remember to give us a shout first as all returning clients get a discount on current pricing

Regards


Product: Ski Insurance | Rating: Excellent
Customer comment: very professional, helpful and efficient Read more
Support team reply: Thanks for the kind review and we are delighted that you found the staff professional and efficient when you were amending the level of cover of your ski insurance policy.

Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: Good knowledge of our requirement for competition cover Read more
Support team reply: Thanks for the rating and good luck with your upcoming competition

Safe racing

Product: Ski Insurance | Rating: Excellent
Customer comment: Clearly laid out and reasonably priced. Read more
Support team reply: Thanks for your 5-star rating and for your feedback on how easy it was to book on an iPhone

Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: It was easy Read more
Support team reply: It is nice to get feedback on how a client found the booking procedure and the layout of the website

Thanks for your comment and we are pleased you found it so easy to buy

Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: good Read more
Support team reply: Thanks for the feedback and I am pleased that your trip went well

Product: Ski Insurance | Rating: Excellent
Customer comment: Mark was very helpful, knowledgeable and patient. Read more
Support team reply: I have passed your regards onto Mark and he asked me to convey his thanks the great feedback

Safe travels


Feefo logo